Traditional back-office delivery models are quickly becoming obsolete as internal customer behaviour and the speed of change are becoming increasingly vital.
In today’s competitive environment, back-office and shared service professionals are forced to re-evaluate their business models for greater efficiency, cost reduction and innovation, or risk losing out to an enterprise with greater agility. As a result, it becomes vital to differentiate through data transformation and rely on fact-based decision making to structure strategies.
This event will dive deeply into understanding how and where you can effectively deploy technology, analytics and change management strategies in order to achieve operational excellence in your back office.
KEY THEMES FOR 2019
Overcoming the challenges of attracting and retaining a digitally competent workforce that embrace change
Deploying technology and building upon IT infastructure and legacy systems to keep up with the competition
Deploying automation technologies to enable the business to focus on much more strategic and value-driven tasks that support the organisation’s cost, risk and growth objectives
Developing change management and transformation leadership initiatives to deliver a seamless transition in the move to digitisation
Utilizing data and analytics to acquire actionable and valuable business insights and inform strategic decision-making
Industry experts joining us at #NordicBT18
Head of HR Global Processes and Solutions
Swedish Orphan Biovitrum (Sobi)
Former Head of Intelligent Automation
Head of Transformation
Director, Customer Experience and Digital Delivery
Director, E-Mobility Business Support
Global Head of HR Services
Senior Vice President, Operations
Posti Group Oyj
Director of Process Excellence
Chief Operating Officer, Commercial & Business Banking
Who should attend TEX Week?
C-Suite, Heads/VP/Global/Directors/Managers of:
- SERVICE DELIVERY
- Process EXCELLENCE
- Digital/Business Transformation
- AUTOMATION RPA
- CONTINUOUS IMPROVEMENT
- CHANGE MANAGEMENT
- Enterprise Architecture
- SYSTEM INTEGRATION
Who attends NBT Week?
tickets & registration
Secure your pass now and save $$$! Passes include:
Full access to the 3 day event, including your choice of workshops
Access to exclusive drinks receptions
2 Days – Conference only
Your choice of interactive discussion groups
NEW INTERVIEW AVAILABLE
Why Digital Transformation is Today’s Biggest Leadership Challenge
The Shared Services and Outsourcing Network interviewed Falke Bothe, Director Digital Transformation Office at Volkswagen AG, about digital transformation and the challenges it brings about.
"Organisations that are tackling digital transformation aren’t just facing a technical challenge, but also that of developing the necessary mindset to work in this new age. The existing workforce needs to be taken along on the journey, educated and qualified in order to continue creating value for the company based on their experience combined with new skills and knowledge."