19-21 November, 2018

Pre-conference Workshop Day

8:30 am - 9:00 am Registration & Welcome Refreshments

9:00 am - 10:30 am WORKSHOP A: Structured development of your suppliers to continually delivers mutual benefits

Ingela Hofverberg - Lean Partner Finance Scandinavian Airlines
Cost pressures often require businesses to outsource
their processes. Once the initial benefit appears on
the balance sheet, little time is invested in improving
this process. Leaving waste and therefore, opportunity
Developing and challenging your suppliers in the correct
way can lead to mutual gain. Making the supplier more
efficient and competitive towards you and other clients.
Whilst also improving quality and lowering the cost of the
existing contract.
You have outsourced a process right; that doesn’t mean
you don’t own it; that doesn’t mean you can’t directly
control it; and it doesn’t mean it can’t be improved. In
this session you will come to understand that developing
the people, processes and even the leadership within
your suppliers business can transform the relationship.
Using your own internal expertise to penetrate beyond
the balance sheet will produce extraordinary results.
This session is based on a real case study that has
yielded significant improvements in quality, delivery,
cost, and employee satisfaction. See how this can be replicated in your business with minimal investment.
Come and join us, you WILL find this truly inspirational!

Ingela Hofverberg

Lean Partner Finance
Scandinavian Airlines

Theodore Roosevelt once said “The best leader is the
one who has sense enough to pick good men to do
he wants done, and the self-restraint to keep from
meddling with them while they do it.” This is becoming
ever-important as companies are rapidly trying to keep
up in an age of disruption. The pressure to innovate
faster to address challenges, increase efficiency and
reduce cost has resulted in the traditional command
and control leadership approach to be replaced by a
more agile model. Join us in learning about
• Develop a leadership framework during your
business transformation
• “Managing” as a process: encourage day-to-day
• Achieve an environment that allows individual
contribution, creativity and innovation

Falk Bothe

Director, Digital Transformation

Elisabeth Heid

Director Berlin Office


Martin Akar

Senior Consultant

10:30 am - 11:00 am Coffee Break

11:00 am - 12:30 pm Workshop C: Digitize your back office to drive operational excellence

Dive deep into the latest in lean-agile thinking, a more
visible pipeline incorporating scalable DevOps and
continuous delivery through digital transformation
initiatives. Join in learning how to effectively implement
this into your back office functions.
• Understand where agile fits in supporting your
transformation strategy
• Identify a vehicle to transform your back office
• How to move forward, and find tools to develop a
sustainable business model

11:00 am - 12:30 pm WORKSHOP D: The checklist to driving your RPA strategy – from pilot to scale up

12:30 pm - 1:30 pm Lunch

1:30 pm - 3:00 pm WORKSHOP E Transform your on-boarding process to increase stability and employee efficiency

Siri Wikander - Director of People Growth Scandic Hotels
Scandic Hotels have launched a new social learning
platform in order to meet the changing needs of employees.
Fuse, where all the 16,000 employees can meet,
learn and share on a daily basis, has enabled strong
internal networking and a strong feedback culture.
Join Siri to discover how there is an incredible positive
potential and a tremendous force, when people come
together to share best practices, finding ‘job hacks’ and
simply sharing inspiring stories and tips with each other.
• The correlation between improved on-boarding
and employee engagement and productivity
• Learn how to combine HR and business
on-boarding in the most effective way
• Work with continuous improvement teams in
order to plan and implement this transformation

Siri Wikander

Director of People Growth
Scandic Hotels

1:30 pm - 3:00 pm WORKSHOP F: Designing and sustaining a CI culture

Peter Evans - Director, Continuous Improvement LEGO
Rarely has an effective continuous improvement culture
been easy to establish. Executing a series of process improvement
projects is just but the first step in designing
a CI culture, as it requires more to sustain and generate
tangible opportunities. Join Peter Evans in this workshop
• Link to strategy – developing the “why”
• Establish critical behaviour that demonstrate CI
• Delivering on the promise

Peter Evans

Director, Continuous Improvement

3:00 pm - 3:30 pm Afternoon Break

3:30 pm - 5:00 pm Workshop G: How to enable design thinking within your back office transformation strategy

Mito Mihelič - Head of Design Thinking Viessmann Group
Technology having changed the scene of how we
approach business strategies, and operational
excellence, it is hard to ignore innovation unless you
wish to be left behind. Design thinking provides a set of
tools and techniques for a practical, creative resolution
of problems. You will work in teams to solve a real case
study, while learning how to adopt basic design thinking
• A clarification on what design thinking methodology
• Best practices to leverage design thinking in driving
innovation within your back office function
• See different angles in the whole picture of your
transformation strategy
• How to transform your culture to support design

Mito Mihelič

Head of Design Thinking
Viessmann Group

3:30 pm - 5:00 pm Workshop H: How to build a flat organisation with T-shaped skills

Rossana Lo Re - Head of Shared Services Nordea
Competences and reshaped professions are a recurring
focus for many businesses today. Moving towards
innovation and elimination of waste within processes has
led business functions to identify new capabilities and
redesign operating models. Throughout this workshop,
Rossana will take you through the challenges together
and identify new creative solutions to make sure we stay
• The importance of T-shaped professionals for an agile
• Moving away from operating waste in your processes
• Creating a healthy future – driving your existing
operations while striving for innovation

Rossana Lo Re

Head of Shared Services

5:00 pm - 5:00 pm End of day