19-21 November, 2018

Conference Day One

7:30 am - 8:20 am Registration and Welcome Refreshments


Michelle Roborg-Sondergaard

Vice President, HR Western Europe
Carlsberg Group

8:40 am - 9:00 am Keynote: The speed of change and its influence: how to enable the future of your back-office delivery

Simen Munter - Chief Operating Officer, Commercial & Business Banking, Nordea
Time is considered one of our most precious commodities, and that’s no different in business. Change is accelerating at a faster pace, thanks to innovative technologies, leaving businesses to re-evaluate their back-office delivery to cut cost and maximise on efficiency.
• Re-evaluate your business model to increase speed and agility
• Develop initiatives to prevent the loss of institutional knowledge during digital transformation
• Establish a map of progression for your future workforce

Simen Munter

Chief Operating Officer, Commercial & Business Banking

9:00 am - 9:20 am Keynote: No longer in the back: the evolution of back-office processes

Ana Segurado - Global Head of HR Effectiveness, A.P. Moller - Maersk
Most companies have focused their transformation initiatives and efforts to their front office. Customer facing situations having taken priority for many strategies, which have resulted in delaying the optimization of back office processes. However, it no longer remains a simple as front and back office, with a siloed framework, but rather a bridging of the workforces. In order to enhance operational efficiency, reduce cost, and improve employee experience, both must be considered for transformation.

Ana Segurado

Global Head of HR Effectiveness
A.P. Moller - Maersk

9:10 am - 9:40 am Networking Game

9:40 am - 10:00 am Keynote: Developing the future and innovating our processes for supply collaboration

• Identify the need for a new supply chain collaboration, joining forces, to create more knowledge and value
• Enable agility and speed through a standardised backbone
• Explore data and analytics for supply chain collaboration
• The significant change within the roles of our people – tackling the challenges as the skills for
procurement change

10:00 am - 10:30 am Keynote:Overcome challenges to operationalise RPA and drive business productivity

Robotic Process Automation (RPA) has been redefining labor and back office strategies thanks to the introduction
of the virtual workforce. Using RPA platforms to automate processes is relatively straight forward – the challenge
lies in driving the transition to an automation-enabled operating model, and managing the new environment to
ensure responsiveness to constantly changing business requirements.
• Collaboration with IT on architecture, infrastructure, security and change management
• Communication planning, stakeholder management and organisational redesign
• Governance, compliance, controls, audit and measuring success

10:30 am - 11:00 am Take a moment and network – refresh yourself with some coffee and nibbles, and make the first move!

11:00 am - 11:30 am Transform non-transactional processes: from ideation to execution

Tove Hejbøl Lindquist - Director of Process Excellence, Copenhagen Airport
Utilise new technologies to screen and access operation possibilities
• Strengthen the ability to put new technology into business content
• From ideation to execution - pilot to implementation
Deep dive into 2 technologies taken on board this year:
• Working with RPA in nontransactional processes
• Successes and challenges with RPA
• Adopting AI for our future processes
• Successes and challenges with AI

Tove Hejbøl Lindquist

Director of Process Excellence
Copenhagen Airport

11:00 am - 11:30 am Transform into a market oriented shared services model

• Build business value beyond cost efficiency and functional compliance
• Road map for production efficiency to market value
• Implement Service line of sight: from functional cost production elements towards integrated services
• Transform user expectation of your shared services: diversification and cross functional integration

11:00 am - 11:30 am Purpose-led business transformation to achieve sustainable growth

Claus Hincke - Head of Asset & Facility Management, Copenhagen Airports
• Determine the narrative of transformation initiatives to establish purpose in the workforce
• Understand complex responsive thinking
• The analysis of past data
• Realise the state of your current processes
• Understand the importance of leadership, and change management

Claus Hincke

Head of Asset & Facility Management
Copenhagen Airports

11:30 am - 12:00 pm Lessons learned on the journey to automating business processes

• Determining the position of the enterprise function with RPA
• Build, buy or partner – the advantages and its detriments
• Bumps and bruises during implementation, and how we overcame them

11:30 am - 12:00 pm Establish an integration transformation initiative for your back office

Alexander Ritter von Weinzierl - Group Supply Chain Director, DT Group

Alexander Ritter von Weinzierl

Group Supply Chain Director
DT Group

11:30 am - 12:00 pm Take the robot out of the human

Gro Arnesen-Nyhus - Former Head of Intelligent Automation, Broadnet AS
• Understand the cultural journey
• Overcome the fears and perceptions of robot entering the workforce
• Move away from archaic ways of thinking to drive digitalisation

Gro Arnesen-Nyhus

Former Head of Intelligent Automation
Broadnet AS

12:00 pm - 12:30 pm Upping your game: rebooting your customer experience through employee satisfaction

Roshni Bharadwaj - Product Lead, Klarna
• Accurately address employee dissatisfaction to improve customer experience
• Case study: Almighty, gamifying your processes to increase efficiency and improve morale
• Enable your employees’ ownership of their roles through constructed free movement

Roshni Bharadwaj

Product Lead

12:00 pm - 12:30 pm Create a scalable business architecture to deliver agility and accelerate digital transformation

Stefano Dell’Orto - Director, E-Mobility Business Support, Vattenfall
• Establish new ways of working – changing the landscape of the business we do
• Adopt a backward facing approach; from vision to technology to execution strategy
• Be aware of your limit to transform in order to maximise on opportunity

Stefano Dell’Orto

Director, E-Mobility Business Support

12:00 pm - 12:30 pm The people - World class products and processes will not sustain your business

Na Ree Ehrhorn - Head of Nordic Integration, Banking Nordic, Danske Bank
• Organising with a focus on excellent go-2-market strategy
• Move from a ‘launch and leave’ approach to full benefit realisation
• See Change Management as measurable business impact

Na Ree Ehrhorn

Head of Nordic Integration, Banking Nordic
Danske Bank

12:30 pm - 2:00 pm Meet and greet - lunch & networking for all attendees. Join us for lunch in the exhibition hall and take it to the next level. A chance to win prizes, all the while making new connections!

1:15 pm - 2:00 pm Masterclass session hosted by Wipro

2:00 pm - 2:20 pm Keynote: Separate reality from hype: Measuring the ROI on your digital transformation initiative

Henrik Maurin - Head of Automation and AI Execution, Ericsson
Digital transformation has become a vital part of strategy for operational development of businesses in all shapes and sizes. RPA for example plays a part in the majority of transformations across-industries, but is the technology-darling living up to the hype? 64% of shared services operations have leveraged RPA in some capacity, but of those who have, only 9% report meaningful scale and nearly all report technology, licensing, and enablement challenges in their deployments, whilst 30-50% of initial RPA projects fail. Join this session to discover:
• The bridge between traditional work flow to leading tech such as AI and RPA
• Identify hurdles in achieving true scale and transformational benefit
• Explore new use cases for speed of execution and sustainability

Henrik Maurin

Head of Automation and AI Execution

2:20 pm - 2:40 pm (Don’t forget) Ancient process improvement methods in your digital transformation

The lure of new tools to improve the digitalisation level of our organisation should not let’s us forget the importance
of Business Process re-engineering, Lean, Six-sigma and other OpEx-strategies. This workshop will
identify and work through:
• How we can incorporate classic process improvement techniques with RPA, big data and machine learning, to
ensure we’re building the most efficient enterprises and not adding to our “spaghetti Landscapes”
• How digitalisation can become a catalyst to
empower your organisation rather than a means of centralising power
• What performance management may look like in a digitalised organisation

2:40 pm - 3:10 pm Demo Drive

Don’t miss this engaging session where participants have 5 minutes each to share insight, insight and ideas on a new technology, way of working or innovative idea to the entire delegation, using the most imaginative means possible.

3:10 pm - 3:30 pm Afternoon break – get your networking groove on


3:30 pm - 5:00 pm IDG A: Utilize data within your management process

Annette Anjou - Head of HR Global Processes and Solutions, Swedish Orphan Biovitrum (Sobi)
• Understand the importance of data, and unlocking its potential
• Establish a strategy to create maximum impact from your data
• Enable your business to make fact-based decisions in reach of their fingertips

Annette Anjou

Head of HR Global Processes and Solutions
Swedish Orphan Biovitrum (Sobi)

3:30 pm - 4:00 pm IDG B: Augment your business units through Automation

Einar Michaelsen - Nordic Automation Manager, Santander
• Establish automation initiative as tool for employee augmentation
• Handle the growth without adding to it: increased volumes with the same amount of people
• Creating a learning experience to combat cultural challenges to change

Einar Michaelsen

Nordic Automation Manager

3:30 pm - 4:00 pm IDG C: Get your basics right for digitalization

Yrjo Eskola - Senior Vice President, Operations, Posti Group Oyj
• Classical process management – an evergreen approach to transformation
• Build a strong digital core for your shared services functions
• Shift your focus to streamline and automate admin processes

Yrjo Eskola

Senior Vice President, Operations
Posti Group Oyj

3:30 pm - 4:00 pm IDG D: Digital transformation and the importance of an IT Service desk

Can accounts payable drive fundamental change in how and when businesses pay their suppliers? And in doing so, create a radically more connected, innovative supply chain? In the age of blockchain, AI, cloud, and other disruptive technologies, the answer is yes. Find out how technological and psychological drivers are converging to make the way for “payments 2.0.” And see why it matters to your future in the profession.


3:30 pm - 5:00 pm IDG E: Experiences: cater to your employees like you would your customer

• Move to an omnichannel experience for your internal customer
• Why change a winning team? Build one platform for both CX and EX
• Enable front end strategies for your back-end to decrease turnover

3:30 pm - 5:00 pm IDG F: Create a seamless customer journey

Stefano Dell’Orto - Director, E-Mobility Business Support, Vattenfall
• Knowledge retention strategies – keeping service levels high during transformation
• Create “touchpoints” to measure success
• Discover gaps in your processes through customer

Stefano Dell’Orto

Director, E-Mobility Business Support

3:30 pm - 5:00 pm IDG G: Digital Talent – understand its importance for your operational future

• Discuss the changing skillsets, capabilities and future requirements of a back office professional
• Explore the digital transformation workforce trends
• Discover what is required to take talent to the next level


3:30 pm - 5:00 pm IDG H: Design thinking to solve legacy systems and processes

Mito Mihelič - Head of Design Thinking, Viessmann Group
• Understand the basics of design thinking
• Deliver continuous improvement through strategic deployment
• Utilisation of analytics to redesign your transformational approach

Mito Mihelič

Head of Design Thinking
Viessmann Group

3:30 pm - 5:00 pm IDG I: Vertical alignment transformation for operational efficiency

Sara Asgari - Head of Transformation, 3 Sweden
• Change and developing your functionality through agile
• Understand how to manage expectations of technology implementation
• Shift the mind-set to a start-up approach

Sara Asgari

Head of Transformation
3 Sweden

3:30 pm - 5:00 pm IDG J: Establishing a vehicle for change to drive transformation

• Get down to basics – adopt a simplistic view
• Create a platform to engage employees across different generations and experiences
• Spread a positive effect of change – engage from the bottom up

5:00 pm - 5:20 pm INSPIRATIONAL KEYNOTE: Leadership and its impact on employee development

In order to successfully execute any transformation, you need the backing of your people. Leadership can and
should stimulate innovation, and convey a sense of confidence and meaning. An employee’s well being can be
lead by the challenges and developments set out by a leader.
Join this session to discover the link between leadership and an employee’s cognitive performance!
• Examine the critical role of leadership during transformation
• Spearhead the initiative to inspire change
• Enhance your employee’s performance through physical and mental wellbeing

5:20 pm - 5:30 pm Closing Remarks

5:30 pm - 7:30 pm Welcome to Nordic Business Transformation – Time to grab a glass (or few) and join us in celebrating the rebranding launch of Nordic BT. This is your chance to relax, unwind and enjoy the entertainment. Don’t forget to socialize with your new connections!