19-21 November, 2018
Sweden

Conference Day One

7:30 am - 8:20 am Registration and Welcome Refreshments

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Michelle Roborg-Sondergaard

Vice President, HR Western Europe
Carlsberg Group

8:20 am - 8:50 am Keynote: The speed of change and its influence: how to enable the future of your back-office delivery

Simen Munter - Chief Operating Officer, Commercial & Business Banking Nordea
The speed of change and its influence: how to enable the future of your back-office delivery
Time is considered one of our most precious commodities, and that’s no different in business. Change is
accelerating at a faster pace, thanks to innovative technologies, leaving businesses to re-evaluate their backoffice
delivery to cut cost and maximise on efficiency.
• Re-evaluate your business model to increase speed and agility
• Develop initiatives to prevent the loss of institutional knowledge during digital transformation
• Establish a map of progression for your future workforce
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Simen Munter

Chief Operating Officer, Commercial & Business Banking
Nordea

8:50 am - 9:20 am Keynote: No longer in the back: the evolution of back-office processes

Ana Segurado - Global Head of HR Effectiveness A.P. Moller - Maersk
No longer in the back: The evolution of back-office transformation
Most companies have focused their transformation initiatives and efforts to their front office. Customer facing
situations having taken priority for many strategies, which have resulted in delaying the optimization of back office
processes. However, it no longer remains a simple as front and back office, with a siloed framework, but rather
a bridging of the workforces. In order to enhance operational efficiency, reduce cost, and improve employee
experience, both must be considered for transformation.
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Ana Segurado

Global Head of HR Effectiveness
A.P. Moller - Maersk

9:10 am - 9:40 am Networking Game

9:40 am - 10:00 am Keynote: Developing the future and innovating our processes for supply collaboration

Martin Austermann - Chief Procurement Officer Husqvarna AB
• Identify the need for a new supply chain collaboration, joining forces, to create more knowledge and value
• Enable agility and speed through a standardised backbone
• Explore data and analytics for supply chain collaboration
• The significant change within the roles of our people – tackling the challenges as the skills for
procurement change
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Martin Austermann

Chief Procurement Officer
Husqvarna AB

10:00 am - 10:30 am Keynote:Overcome challenges to operationalise RPA and drive business productivity

Robotic Process Automation (RPA) has been redefining labor and back office strategies thanks to the introduction
of the virtual workforce. Using RPA platforms to automate processes is relatively straight forward – the challenge
lies in driving the transition to an automation-enabled operating model, and managing the new environment to
ensure responsiveness to constantly changing business requirements.
• Collaboration with IT on architecture, infrastructure, security and change management
• Communication planning, stakeholder management and organisational redesign
• Governance, compliance, controls, audit and measuring success

10:30 am - 11:00 am Take a moment and network – refresh yourself with some coffee and nibbles, and make the first move!

11:00 am - 11:20 am Keynote:Separate reality from hype: Measuring the ROI on your digital transformation initiative

Digital transformation has become a vital part of strategy for operational development of businesses in all shapes
and sizes. RPA for example plays a part in the majority of transformations across-industries, but is the
technology-darling living up to the hype? 64% of shared services operations have leveraged RPA in some
capacity, but of those who have, only 9% report meaningful scale and nearly all report technology, licensing, and
enablement challenges in their deployments, whilst 30-50% of initial RPA projects fail. Join this session to discover:
• The bridge between traditional work flow to leading tech such as AI and RPA
• Identify hurdles in achieving true scale and transformational benefit
• Explore new use cases for speed of execution and sustainability

11:20 am - 11:50 am Keynote Uncover how to implement a value-added Centre of Excellence for Automation

Jenny Dahlstrom - Deputy Head of Business Support & Development and Head of Robotic Implementation Handelsbanken
The process world has been radically transformed by RPA. With extraordinary speed, organisations are launching
themselves into the digital world with increased efficiency, bought time, and enabled innovative opportunities.
Establishing a centre of excellence comes at high importance as the need to redistribute accumulated
knowledge and resources across future deployments is made possible thanks to successful implementation
within the organisation. Join Jenny in uncovering how Handelsbanken went on to successfully implement their
CoE for automation.
• Achieve pilot to scale-up: Our implementation strategy, and process re-engineering
• Partnership with IT and how to overcome technical challenges
• Long term roadmap of automation: More than just cost savings
• Change management, communication and training
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Jenny Dahlstrom

Deputy Head of Business Support & Development and Head of Robotic Implementation
Handelsbanken

11:50 am - 12:10 pm (Don’t forget) Ancient process improvement methods in your digital transformation

Anders Egeblad - Head of Corporate Finance Tryg
The lure of new tools to improve the digitalisation level of our organisation should not let’s us forget the importance
of Business Process re-engineering, Lean, Six-sigma and other OpEx-strategies. This workshop will
identify and work through:
• How we can incorporate classic process improvement techniques with RPA, big data and machine learning, to
ensure we’re building the most efficient enterprises and not adding to our “spaghetti Landscapes”
• How digitalisation can become a catalyst to
empower your organisation rather than a means of centralising power
• What performance management may look like in a digitalised organisation
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Anders Egeblad

Head of Corporate Finance
Tryg

12:10 pm - 1:10 pm Meet and greet - lunch & networking for all attendees. Join us for lunch in the exhibition hall and take it to the next level. A chance to win prizes, all the while making new connections!

Track A: Disruptive technologies in transformation

1:10 pm - 1:40 pm Transform non-transactional processes: from ideation to execution
Tove Hejbøl Lindquist - Director of Process Excellence Copenhagen Airport
Utilise new technologies to screen and access operation possibilities
• Strengthen the ability to put new technology into business content
• From ideation to execution - pilot to implementation
Deep dive into 2 technologies taken on board this year:
RPA
• Working with RPA in nontransactional processes
• Successes and challenges with RPA
AI
• Adopting AI for our future processes
• Successes and challenges with AI
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Tove Hejbøl Lindquist

Director of Process Excellence
Copenhagen Airport

Track B: Integrating methodologies to scale digitalization

1:10 pm - 1:40 pm Transform into a market oriented shared services model
Stein Cleemput - Head of GBS Service Portfolio and Market Equinor
• Build business value beyond cost efficiency and functional compliance
• Road map for production efficiency to market value
• Implement Service line of sight: from functional cost production elements towards integrated services
• Transform user expectation of your shared services: diversification and cross functional integration
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Stein Cleemput

Head of GBS Service Portfolio and Market
Equinor

Track C: People – development and transformation within your business

1:10 pm - 1:40 pm Purpose-led business transformation to achieve sustainable growth
Claus Hincke - Head of Asset & Facility Management Copenhagen Airports
• Determine the narrative of transformation initiatives to establish purpose in the workforce
• Understand complex responsive thinking
• The analysis of past data
• Realise the state of your current processes
• Understand the importance of leadership, and change management
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Claus Hincke

Head of Asset & Facility Management
Copenhagen Airports

Track A: Disruptive technologies in transformation

1:40 pm - 2:10 pm Panel: Bots and virtual assistants for process improvement
• Identify its function on the first line - buying time for your internal processes
• Develop talent management and learning solutions
• Achieving successful integration between bots and people – providing further actions
• Accomplish high spirits within the workplace through bots

Track B: Integrating methodologies to scale digitalization

1:40 pm - 2:10 pm Establish an integration transformation initiative for your back office
Alexander Ritter von Weinzierl - Group Supply Chain Director DT Group
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Alexander Ritter von Weinzierl

Group Supply Chain Director
DT Group

Track C: People – development and transformation within your business

1:40 pm - 2:10 pm Take the robot out of the human
Gro Arnesen-Nyhus - Head of Intelligent Automation Broadnet AS
• Understand the cultural journey
• Overcome the fears and perceptions of robot entering the workforce
• Move away from archaic ways of thinking to drive digitalisation
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Gro Arnesen-Nyhus

Head of Intelligent Automation
Broadnet AS

Track A: Disruptive technologies in transformation

2:10 pm - 2:40 pm A pragmatic approach to adopting intelligent automation
• Combine automation with analytics in an interconnected manner
• Achieve powerful results through orchestration
• Create a collaborative technological ecosystem and leverage both proprietary and open source.
• Achieve a lean-agile business model

Track B: Integrating methodologies to scale digitalization

2:10 pm - 2:40 pm Create a scalable business architecture to deliver agility and accelerate digital transformation
Stefano Dell’Orto - Director, E-Mobility Business Support Vattenfall
• Establish new ways of working – changing the landscape of the business we do
• Adopt a backward facing approach; from vision to technology to execution strategy
• Be aware of your limit to transform in order to maximise on opportunity
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Stefano Dell’Orto

Director, E-Mobility Business Support
Vattenfall

Track C: People – development and transformation within your business

2:10 pm - 2:40 pm Panel: Does change management really work?
Kerry Benford - Senior Change Manager GlaxoSmithKline
Claus Hincke - Head of Asset & Facility Management Copenhagen Airports
• Change management as a must-have” vs “nice-to-have”
• How to see a ROI on your change management initiative
• Identify speed of adoption and implementation of change
• The potential financial returns on successful change management
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Kerry Benford

Senior Change Manager
GlaxoSmithKline

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Claus Hincke

Head of Asset & Facility Management
Copenhagen Airports

2:40 pm - 3:10 pm Demo Drive

Don’t miss this engaging session where participants have 5 minutes each to share insight, insight and ideas
on a new technology, way of working or innovative idea to the entire delegation, using the most imaginative
means possible.

3:10 pm - 3:40 pm Afternoon break – get your networking groove on

Technology

3:40 pm - 5:10 pm IDG A: Utilize data within your management process

Annette Anjou - Head of HR Global Processes and Solutions Swedish Orphan Biovitrum (Sobi)
• Understand the importance of data, and unlocking its potential
• Establish a strategy to create maximum impact from your data
• Enable your business to make fact-based decisions in reach of their fingertips
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Annette Anjou

Head of HR Global Processes and Solutions
Swedish Orphan Biovitrum (Sobi)

3:40 pm - 5:10 pm IDG B: Augment your business units through Automation

Einar Michaelsen - Nordic Automation Manager Santander
• Establish automation initiative as tool for employee augmentation
• Handle the growth without adding to it: increased volumes with the same amount of people
• Creating a learning experience to combat cultural challenges to change
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Einar Michaelsen

Nordic Automation Manager
Santander

3:40 pm - 5:10 pm IDG C: Get your basics right for digitalization

Yrjo Eskola - Senior Vice President, Operations Posti Group Oyj
• Classical process management – an evergreen approach to transformation
• Build a strong digital core for your shared services functions
• Shift your focus to streamline and automate admin processes
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Yrjo Eskola

Senior Vice President, Operations
Posti Group Oyj

3:40 pm - 5:10 pm IDG D: Digital transformation and the importance of an IT Service desk

Can accounts payable drive fundamental change in how and when businesses pay their suppliers? And in doing so, create a radically more connected, innovative supply chain? In the age of blockchain, AI, cloud, and other disruptive technologies, the answer is yes. Find out how technological and psychological drivers are converging to make the way for “payments 2.0.” And see why it matters to your future in the profession.

People

3:40 pm - 5:10 pm IDG E: Experiences: cater to your employees like you would your customer

Thomas Møller - Head of Transformation & Delivery 3 (Hi3G Denmark ApS)
• Move to an omnichannel experience for your internal customer
• Why change a winning team? Build one platform for both CX and EX
• Enable front end strategies for your back-end to decrease turnover
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Thomas Møller

Head of Transformation & Delivery
3 (Hi3G Denmark ApS)

3:40 pm - 5:10 pm IDG F: Create a seamless customer journey

Stefano Dell’Orto - Director, E-Mobility Business Support Vattenfall
• Knowledge retention strategies – keeping service levels high during transformation
• Create “touchpoints” to measure success
• Discover gaps in your processes through customer
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Stefano Dell’Orto

Director, E-Mobility Business Support
Vattenfall

3:40 pm - 5:10 pm IDG G: Digital Talent – understand its importance for your operational future

• Discuss the changing skillsets, capabilities and future requirements of a back office professional
• Explore the digital transformation workforce trends
• Discover what is required to take talent to the next level

Process

3:40 pm - 5:10 pm IDG H: Design thinking to solve legacy systems and processes

Mito Mihelič - Head of Design Thinking Viessmann Group
• Understand the basics of design thinking
• Deliver continuous improvement through strategic deployment
• Utilisation of analytics to redesign your transformational approach
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Mito Mihelič

Head of Design Thinking
Viessmann Group

3:40 pm - 5:10 pm IDG I: Vertical alignment transformation for operational efficiency

Sara Asgari - Head of Transformation 3 (Hi3G Access AB)
• Change and developing your functionality through agile
• Understand how to manage expectations of technology implementation
• Shift the mind-set to a start-up approach
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Sara Asgari

Head of Transformation
3 (Hi3G Access AB)

3:40 pm - 5:10 pm IDG J: Establishing a vehicle for change to drive transformation

Kerry Benford - Senior Change Manager GlaxoSmithKline
• Get down to basics – adopt a simplistic view
• Create a platform to engage employees across different generations and experiences
• Spread a positive effect of change – engage from the bottom up
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Kerry Benford

Senior Change Manager
GlaxoSmithKline

5:10 pm - 5:50 pm INSPIRATIONAL KEYNOTE: Leadership and its impact on employee development

In order to successfully execute any transformation, you need the backing of your people. Leadership can and
should stimulate innovation, and convey a sense of confidence and meaning. An employee’s well being can be
lead by the challenges and developments set out by a leader.
Join this session to discover the link between leadership and an employee’s cognitive performance!
• Examine the critical role of leadership during transformation
• Spearhead the initiative to inspire change
• Enhance your employee’s performance through physical and mental wellbeing

5:50 pm - 6:00 pm Closing Remarks

6:00 pm - 6:00 pm Welcome to Nordic Business Transformation – Time to grab a glass (or few) and join us in celebrating the rebranding launch of Nordic BT. This is your chance to relax, unwind and enjoy the entertainment. Don’t forget to socialize with your new connections!