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Download the Nordic Business Transformation 2018 Event Guide!

Download the Nordic Business Transformation 2018 Event Guide!

Network with transformation leaders from a wide range of industries from the Nordics and beyond! Don’t miss out on your opportunity to attend the region’s leading business transformation event.

Download your guide to the region's leading transformation event! 

Join us in Stockholm in November and benefit from:

  • 60+ expert speakers
  • 12+ hours of valuable networking 
  • 30+ interactive sessions across 3 days 

Delving into topics including operational efficiency, automation technologies, change management, back office processes and innovative strategies in 3 days of valuable sessions and networking opportunities. 

This is the event for you – don’t miss out.


Why Digital Transformation is Today´s Biggest Change Leadership Challenge

Why Digital Transformation is Today´s Biggest Change Leadership Challenge

The Shared Services and Outsourcing Network spoke to Falke Bothe, Director Digital Transformation Office at Volkswagen AG, about digital transformation and the challenges it brings about

Design Thinking to Humanise the Digital Process

Design Thinking to Humanise the Digital Process

We spoke to Mito Mihelic, Head of Design Thinking at the Viessmann Group about how they've implemented Design Thinking into their customer experience strategy.

Benchmarking Report: Surviving Disruption, thriving under pressure in the Nordics

Benchmarking Report: Surviving Disruption, thriving under pressure in the Nordics

Nordic Business Transformation, the Process Excellence Network and the Shared Services and Outsourcing Network bring you the Nordic Business Transformation Benchmarking Report for 2018. 

Benchmark your strategies and transformation initiatives against other industry leading businesses and ensure you’re ahead of the curve in a competitive region that is forever changing. 

Benchmarking Report 2018: Surviving Disruption, thriving under pressure in the Nordics

Benchmarking Report 2018: Surviving Disruption, thriving under pressure in the Nordics

Nordic Business Transformation, the Process Excellence Network and the Shared Services and Outsourcing Network bring you the Nordic Business Transformation Benchmarking Report for 2018. 

Benchmark your strategies and transformation initiatives against other industry leading businesses and ensure you’re ahead of the curve in a competitive region that is forever changing. 

SSON Analytics Report - Digital Innovation & Business Transformation in the Nordic Region 2018

SSON Analytics Report - Digital Innovation & Business Transformation in the Nordic Region 2018

SSON Analytics has blended proprietary and public data on the Nordic region to explore the key themes of the upcoming Nordic Business Transformation 2018. Flip through the pages to find out more on business transformation and digital innovation in the Nordic Business Services landscape.

The Human Side of Change

The Human Side of Change

Successful organisational transformation doesn’t require a business to change; it requires its people to. Speaking to Sara Asgari, Head of Transformation at 3 Sweden and Gro Arnesen-Nyhus, Head of the Intelligent Automation Department at Broadnet, we explore the role of Change Management in understanding and tackling people’s natural aversion to change. 

Check out this exclusive guide to discover the five change management practices trusted by two of the Nordics’ leading businesses. Also learn:

•             How to introduce more efficient practices without extending or overcomplicating the existing situation.

•             The benefit of inviting employees to participate in guiding organisational change.

•             How to create a positive mind-shift towards the habit of testing new ideas.


Nordic Business Transformation Benchmarking Report: Surviving Disruption, thriving under pressure

Nordic Business Transformation Benchmarking Report: Surviving Disruption, thriving under pressure

Nordic Business Transformation, the Process Excellence Network and the Shared Services and Outsourcing Network bring you the Nordic Business Transformation Benchmarking Report for 2018. 

Key highlights from the report: 

  • Discover how your business is comparing to your competitors in the region 
  • Learn what stage other industry leaders are at in their transformation journey, including how they’re implementing automation processes to do so 
  • Reveal what methodologies our respondents are using in regards to process improvement


Benchmark your strategies and transformation initiatives against other industry leading businesses and ensure you’re ahead of the curve in a competitive region that is forever changing. 


PODCAST: 4 Change Management Pointers from Loren Mahon, Oracle

PODCAST: 4 Change Management Pointers from Loren Mahon, Oracle

Loren Mahon, VP Finance Systems, Oracle CEO Office, was interviewed on the AIIA Network Podcast to share career and life lessons along with some excellent pointers on change management for her peers. 





Nordic Business Transformation Snapshot

Nordic Business Transformation Snapshot

Find out all the important things for Nordic Business Transformation 2018.

Agile Minds

Agile Minds

The introduction of Agile methodologies are shaking up traditional approaches of project management, but it is not always a welcome change. Speaking with Rossana Lo Re, Head of Shared Services within the Investment Product Operations at Nordea; and Tammy Watchorn, Head of Innovation and Design for NHS National Services Scotland, we explore the process of implementing Agile solutions, tackling stakeholder push-back and identifying its future uses.

 Uncover this exclusive case study learn how an agile approach can impact the largest organizations from private to public sector, as well as:

•             How an Agile methodology can be applied to people, processes and organizational structure.

•             The role of Agile in bridging a skills gap and creating new solutions to old problems.

•             How to encourage collaboration while disrupting the status quo.

Agile Minds - Exclusive interview with Nordea and the NHS National Services Scotland

Agile Minds - Exclusive interview with Nordea and the NHS National Services Scotland

The introduction of Agile methodologies are shaking up traditional approaches of project management, but it is not always a welcome change. Speaking with Rossana Lo Re, Head of Shared Services within the Investment Product Operations at Nordea; and Tammy Watchorn, Head of Innovation and Design for NHS National Services Scotland, we explore the process of implementing Agile solutions, tackling stakeholder push-back and identifying its future uses. 

Uncover this exclusive case study learn how an agile approach can impact the largest organizations from private to public sector, as well as: 

•             How an Agile methodology can be applied to people, processes and organizational structure.

•             The role of Agile in bridging a skills gap and creating new solutions to old problems.

•             How to encourage collaboration while disrupting the status quo.

The Human Side of Change: Interview with 3 Sweden and Broadnet

The Human Side of Change: Interview with 3 Sweden and Broadnet

Successful organisational transformation doesn’t require a business to change; it requires its people to. Speaking to Sara Asgari, Head of Transformation at 3 Sweden and Gro Arnesen-Nyhus, Head of the Intelligent Automation Department at Broadnet, we explore the role of Change Management in understanding and tackling people’s natural aversion to change. 

Check out this exclusive guide to discover the five change management practices trusted by two of the Nordics’ leading businesses. Also learn:

•             How to introduce more efficient practices without extending or overcomplicating the existing situation.

•             The benefit of inviting employees to participate in guiding organisational change.

•             How to create a positive mind-shift towards the habit of testing new ideas.


Talent & Employment: What's The Secret?

Talent & Employment: What's The Secret?

We spoke to Bjørn Mogensen, Vice President of Business Support for Diabetes Finished Production (DFP) at Novo Nordisk about talent and employment in the Nordic region. 

Case Study 1: Agility is Key

Case Study 1: Agility is Key

It is no longer enough for FTEs in back-end processes to simple excel at said processes. With automation making it easier and easier for organisations to digitise repeatable tasks, this is why agile and upskilling is so important in todays market.

We talk to Rossana Lo Re, of Nordea, about the importance of agile methodologies and knowing your competencies. Check out this exclusive case study to find out how one of the Nordics’ leading financial institutions used agile methodologies. Also discover:

  • What a T-shaped individual is and how they can impact your organisation
  • How agile can create ROI and how that can be measured
  • How to bring in talent as well as upskill current FTEs to enable agility in your business
Case Study 2: How change management and transformation is revolutionising the Nordics

Case Study 2: How change management and transformation is revolutionising the Nordics

Introducing a revolutionary technology in a climate with numerous legacy systems can be a minefield. Learning from others can be a useful tool for your organisations, and can be pivotal for future success.


We spoke to Gro Arnesen-Nyhus, Head of Intelligent Automation at Broadnet, to find out how to get a tech strategy off the ground, and how to navigate key challenges along the way.


"It’s not so much that people are reluctant to change, they just don’t know what RPA is.”


Key points:

  • How to bring the c-suite, as well as FTEs onboard with new technology initiatives 
  • Potential roadblocks to a new technology strategy 
  • What direction Broadnet is moving towards for future automation development

Case Study 3: Upping Their Game

Case Study 3: Upping Their Game

As the bridge between a company and its end users, unhappy customer service agents can have a detrimental impact on a brand’s reputation. Speaking with Roshni Bharadwaj, Product Manager at payment solutions provider Klarna, we explore how companies can take their agents’ experience to the next level and improve both employee and customer satisfaction.

Uncover this exclusive case study to discover how Klarna transformed its customer service experience, as well as:

  • How introducing a gamified interface can enhance employee performance.
  • The value of inviting employees to contribute to the design and creation of new technology.
  • How implementing automated processes can lead to the introduction of more value-added tasks.