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Case Study 1: Agility is Key

Case Study 1: Agility is Key

It is no longer enough for FTEs in back-end processes to simple excel at said processes. With automation making it easier and easier for organisations to digitise repeatable tasks, this is why agile and upskilling is so important in todays market.

We talk to Rossana Lo Re, of Nordea, about the importance of agile methodologies and knowing your competencies. Check out this exclusive case study to find out how one of the Nordics’ leading financial institutions used agile methodologies. Also discover:

  • What a T-shaped individual is and how they can impact your organisation
  • How agile can create ROI and how that can be measured
  • How to bring in talent as well as upskill current FTEs to enable agility in your business
Case Study 2: How change management and transformation is revolutionising the Nordics

Case Study 2: How change management and transformation is revolutionising the Nordics

Introducing a revolutionary technology in a climate with numerous legacy systems can be a minefield. Learning from others can be a useful tool for your organisations, and can be pivotal for future success.


We spoke to Gro Arnesen-Nyhus, Head of Intelligent Automation at Broadnet, to find out how to get a tech strategy off the ground, and how to navigate key challenges along the way.


"It’s not so much that people are reluctant to change, they just don’t know what RPA is.”


Key points:

  • How to bring the c-suite, as well as FTEs onboard with new technology initiatives 
  • Potential roadblocks to a new technology strategy 
  • What direction Broadnet is moving towards for future automation development

The Human Side of Change

The Human Side of Change

Successful organisational transformation doesn’t require a business to change; it requires its people to. Speaking to Sara Asgari, Head of Transformation at 3 Sweden and Gro Arnesen-Nyhus, Head of the Intelligent Automation Department at Broadnet, we explore the role of Change Management in understanding and tackling people’s natural aversion to change. 

Check out this exclusive guide to discover the five change management practices trusted by two of the Nordics’ leading businesses. Also learn:

•             How to introduce more efficient practices without extending or overcomplicating the existing situation.

•             The benefit of inviting employees to participate in guiding organisational change.

•             How to create a positive mind-shift towards the habit of testing new ideas.


PODCAST: 4 Change Management Pointers from Loren Mahon, Oracle

PODCAST: 4 Change Management Pointers from Loren Mahon, Oracle

Loren Mahon, VP Finance Systems, Oracle CEO Office, was interviewed on the AIIA Network Podcast to share career and life lessons along with some excellent pointers on change management for her peers. 





Case Study 3: Upping Their Game

Case Study 3: Upping Their Game

As the bridge between a company and its end users, unhappy customer service agents can have a detrimental impact on a brand’s reputation. Speaking with Roshni Bharadwaj, Product Manager at payment solutions provider Klarna, we explore how companies can take their agents’ experience to the next level and improve both employee and customer satisfaction.

Uncover this exclusive case study to discover how Klarna transformed its customer service experience, as well as:

  • How introducing a gamified interface can enhance employee performance.
  • The value of inviting employees to contribute to the design and creation of new technology.
  • How implementing automated processes can lead to the introduction of more value-added tasks.

Agile Minds

Agile Minds

The introduction of Agile methodologies are shaking up traditional approaches of project management, but it is not always a welcome change. Speaking with Rossana Lo Re, Head of Shared Services within the Investment Product Operations at Nordea; and Tammy Watchorn, Head of Innovation and Design for NHS National Services Scotland, we explore the process of implementing Agile solutions, tackling stakeholder push-back and identifying its future uses.

 Uncover this exclusive case study learn how an agile approach can impact the largest organizations from private to public sector, as well as:

•             How an Agile methodology can be applied to people, processes and organizational structure.

•             The role of Agile in bridging a skills gap and creating new solutions to old problems.

•             How to encourage collaboration while disrupting the status quo.

Agile Minds - Exclusive interview with Nordea and the NHS National Services Scotland

Agile Minds - Exclusive interview with Nordea and the NHS National Services Scotland

The introduction of Agile methodologies are shaking up traditional approaches of project management, but it is not always a welcome change. Speaking with Rossana Lo Re, Head of Shared Services within the Investment Product Operations at Nordea; and Tammy Watchorn, Head of Innovation and Design for NHS National Services Scotland, we explore the process of implementing Agile solutions, tackling stakeholder push-back and identifying its future uses. 

Uncover this exclusive case study learn how an agile approach can impact the largest organizations from private to public sector, as well as: 

•             How an Agile methodology can be applied to people, processes and organizational structure.

•             The role of Agile in bridging a skills gap and creating new solutions to old problems.

•             How to encourage collaboration while disrupting the status quo.