Global Head of HR Effectiveness
A.P. Moller - Maersk
Most companies have focused their transformation initiatives and efforts to their front office. Customer facing situations having taken priority for many strategies, which have resulted in delaying the optimization of back office processes. However, it no longer remains a simple as front and back office, with a siloed framework, but rather a bridging of the workforces. In order to enhance operational efficiency, reduce cost, and improve employee experience, both must be considered for transformation.