Global Head of HR Effectiveness
A.P. Moller - Maersk
No longer in the back: The evolution of back-office transformation
Most companies have focused their transformation initiatives and efforts to their front office. Customer facing
situations having taken priority for many strategies, which have resulted in delaying the optimization of back office
processes. However, it no longer remains a simple as front and back office, with a siloed framework, but rather
a bridging of the workforces. In order to enhance operational efficiency, reduce cost, and improve employee
experience, both must be considered for transformation.