Carl KlimforsDirector of Tryg Business Services
After spending close to 15 years in the consultancy and BPO industry Carl moved into the insurance industry and the Scandinavian insurance provider Tryg A/S about 3 years ago. He manages Tryg Business Services which is a centralized unit within Tryg, in charge of several streams of transformation. In the initial period main focus was around business process outsourcing and leveraging labor arbitrage, combined with the large process transformation muscle made available when cooperating with external service providers. Over time focus has spread over to more tools of transformation and predominantly robotics automation and cognitive technologies, like for example virtual chat agents. These initiatives are centrally owned by Tryg Business Services and the unit puts a lot of emphasis on staying nimble and small internally and leaning heavily on strong partners that provide talent, scalability and flexibility.