19-21 November, 2018

Gregg Feltham

Director, Customer Experience and Digital Delivery
Swiss Re

Conference Day Two

10:40 AM Swiss Re Group Operations From data to insights: An SSC’s journey into the new digital era

• Recognise and manage data/information as a ‘business resource’
• Understand ‘customer journeys’ incl. ‘moments of need’
• Align standards and data governance across divisions
• Build information management capabilities
• Drive sustained adoption

1:20 PM IDG Q: Design Meaningful Metrics for Your SSC

• Process specific performance vs enterprise unified performance focus across the business
• Identify financial performance goals within your SSC
• Drive an innovative culture for continuous improvement
• Measure customer experience and overall satisfaction
• Establish employee development and engagement

Check out the incredible speaker line-up to see who will be joining Gregg .

Download The Latest Agenda