

Stefano Dell’Orto
Director, E-Mobility Business Support
Vattenfall
12:00 PM Create a scalable business architecture to deliver agility and accelerate digital transformation
• Establish new ways of working – changing the landscape of the business we do
• Adopt a backward facing approach; from vision to technology to execution strategy
• Be aware of your limit to transform in order to maximise on opportunity
3:30 PM IDG F: Create a seamless customer journey
• Knowledge retention strategies – keeping service levels high during transformation
• Create “touchpoints” to measure success
• Discover gaps in your processes through customer
Check out the incredible speaker line-up to see who will be joining Stefano.
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