Stefano Dell’Orto

Director, E-Mobility Business Support
Vattenfall

Stefano Dell’Orto has an extensive experience, both as consultant, project director and manager, in transforming businesses and operations through digitization, digital transformation, offshoring and outsourcing in several industries facing disruption and cost-pressure such as Telecom, Steel, Transportation and Utilities. His focus in the most recent years has been building up a service center in Eastern Europe and offshore operations to the location as well as the whole process of outsourcing operations to an external provider managing the whole process from business analysis to running the tender to transition. Stefano holds a M.Sc. in Engineering from Politecnico di Milano and an MBA from INSEAD.

12:00 PM Create a scalable business architecture to deliver agility and accelerate digital transformation

• Establish new ways of working – changing the landscape of the business we do

• Adopt a backward facing approach; from vision to technology to execution strategy

• Be aware of your limit to transform in order to maximise on opportunity

3:30 PM IDG F: Create a seamless customer journey

• Knowledge retention strategies – keeping service levels high during transformation

• Create “touchpoints” to measure success

• Discover gaps in your processes through customer

Check out the incredible speaker line-up to see who will be joining Stefano.

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